TENANT SERVICES

PROPERTY SEARCH

Take a look at our available properties which will show the rent for the type of property you want and remember that the majority will exclude all bills & Council Tax. An important factor to consider is most agents will require you to pass a reference check depending on your circumstances.

The next step is to contact us on 01792 930 414 or email us providing details about yourself (Telephone number, email etc.)  and about the accommodation you require when you are looking to move and your budget.  If your move is not urgent and with your permission, we log your details so that we can contact you when suitable properties become available. It is wise to start looking at 4-6 weeks before you wish to move as properties are viewed and reserved quickly. Tenancies are usually granted for a minimum term of 6 or 12 months for Residential Lettings and, 10 months for Student Lets. However, some landlords may consider a shorter or longer let, so it’s always worth asking.

VIEWINGS

If you have seen a property you like, call us as soon a possible to arrange a viewing with one of our professional lettings staff at a time to suit you. Our staff will be able to answer any questions you may have regarding the property as well as the letting process itself.

APPLY FOR IT!

Once you have found and decided on a property, you will need to apply for it by filling in one of our application forms. The information provided will be used for the necessary checks and the tenancy documentation to be drawn up.

REFERENCES

Our references are completed by an external agency who will require you to provide details (where applicable) of your employer (College/University), and a previous or current landlord, proof of current address, photo ID and Visa information. They will also require the same information on a guarantor (if required). In addition, a credit check will be undertaken. References for working applicants should take approximately 2-3 working days (depending on how quickly referees respond.) Once satisfactory references have been received, we will contact you to arrange an appointment to sign contracts and move into the property.

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UK GUARANTORS

Each student will require a UK based Guarantor, usually a relative, guardian or friend, over the age of 25, who will guarantee to pay your rent and any costs as defined in your tenancy agreement if you are unable to do so. They will also undergo referencing to guarantee the tenancy. The guarantor agreement will be required to be completed alongside your application forms and all returned within 7 days upon paying the holding fee.

TENANCY AGREEMENT

Once your references have been approved you are ready to complete your tenancy agreement. Our tenancy agreements are designed to be easy to understand to ensure that there are no unexpected costs, or uncertainty for either the landlord or the tenant during the tenancy. Our letting staff will run through the agreement with you and answer any questions you may have before you sign your contract. At this point you will need to pay the agency fees; balance of the deposit and your first month’s rent so please ensure you have all the funds available to pay. See Our Fees page.

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HOLDING FEE

£100.00 per tenant holding deposit is required by all parties and will form part of the first month’s rent upon successful completion of the tenancy agreement within the deadline period to complete the tenancy agreement paperwork. The property will be marked as “Let Agreed” during the two weeks deadline for agreement period. 

All paperwork must be completed within two weeks, or the property will be re-advertised, and the holding fee may be forfeited. If the tenant decides to withdraw from the tenancy agreement during the deadline for agreement, provides misleading information or unnecessarily delays the completion of the paperwork the holding deposit is automatically forfeited and will not be returned.

RENTS

Rents are normally quoted monthly, and payable monthly in advance (STUDENTS: rent is payable termly in advance). The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone/ WIFI costs. All rents are payable by bank standing order.

DEPOSITS

A security deposit of 5 weeks rent (maximum) is payable, where the property is shared this will be broken down to individual amount amounting to the 5 weeks. We do not hold this ourselves it is held by an independent government approved deposit scheme DPS for the duration of the tenancy. This is to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent. The deposit less any legitimate deductions is returned within 30 days of the end of your tenancy.

READY TO MOVE IN
Once your tenancy has been signed and all funds have been received, we will agree the check in time when the inventory clerks meets you at the property, provide you with your keys, and show you the property, its facilities and how the heating and appliances work and provide you with our tenant information pack providing essential safety guidance and other useful information.

Where you are responsible for Council Tax and Utility costs, we will notify the relevant Council and service providers of your occupation giving the readings taken on the day of the check in, to ensure a smooth move. You will be sent a copy of your inventory check in report and your Deposit Registration Certificate and information shortly after your move for your retention.

* The Landlords ensure the buildings but not your contents, so we recommend that have you own insurance for any valuable items. 

DURING THE TENANCY (Managed Properties)

We are Always Here to Help!

• We have a 24-hour emergency service (fees will apply for Non-Emergency Call Outs)
• Lost Keys or Lock Outs – Call 24/7 Lockout on (Fees will apply for Call Outs and replacement keys & locks)
• Any maintenance (furniture, utility) or payment issues email us at repair@mpletting.co.uk and provide details 
• To agree your check-in or check-out times please email info@mpletting.co.uk

* Please ensure that all communication includes your name, property details and a contact number so we can respond without delay.

END OF TENANCY 

When your tenancy is coming to an end, we will contact you 2 months before its expiry to confirm if you wish to renew or agree vacation dates and check out so the flat may go on the market. On the day of your check out you will need to ensure that the property is fully vacant of your possessions and has been professionally cleaned. The inventory clerks will then meet you at the property and go through the check in inventory, agreeing any points of note with you and collecting keys prior to your departure. Any agreed deductions will then be processed through the DPS, and the balance returned to you direct by the DPS.

DISPUTES

Customer service is very important to us as we have a strong team ethos and endeavour to do the best we can. Any complaint will be taken seriously and dealt with in a fair and honest manner. 

As members of DPS and the Property Redress Scheme we strive to provide the ultimate customer service to all our customers, and we have an established complaints procedure which will make sure any complaints made will be dealt with in the most efficient way.